Terms of Service

You can reach us directly on Instagram @velvetweb.lashes for any non urgent queries. 

YOUR AGREEMENT 

By purchasing or browsing this site, you agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the content shown, including graphics, illustrations, designs or replicas of any product sold or that has been sold on this website, without explicit written permission by us.

All products are intellectual property of VelvetWeb Lashes which may lead to infringement if exploited or violated.

OUR AGREEMENT 

We reserve the right to limit sales of our products or services to any person or geographic region. We may exercise this right on a case-by-case basis. we reserve the right to limit quantities of any products or services we offer. 

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. 

We reserve the right to discontinue any product at an time. 

We have made every effort to display as accurately as possible a true likeness of all products and services on our store. We cannot guarantee that your smart phone or computer monitor's display of any colour will be accurate. Handmade items may vary slightly in colour, differences and finish. The overall quality of the product will not be affected, however, products may differ to the images displayed in each listing. 

We reserve the right to decline refunds, exchange or returns for products that meet quality standards but do not meet the expectations of the buyer. If care instructions (where applicable) are not followed we will not be liable for any personal damage.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. 

Purchasing more than the limited quantity per order may result in your order being cancelled. 

We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. We reserve the right to decline any refund for any and all orders made that breach our terms of service.